Q 1: Are you a trading company or a manufacturer?
We are a professional manufacturer specialized in plastic products. And we trade our products with our clients directly.
Q 2 : How long can I get the reply for my enquiry?
Usually we will send out our reply in 1-6 hours since we receive your inquiry based on all details you asked
Q 3: Can you do OEM and ODM?
Yes, OEM and ODM are both acceptable. The material, color, style can be customized, the basic quantity we will advise after we discuss.
Q 4: Can we use our own logo?
Yes, we can print your private logo on the product according to your request.
Q 5: Can you do our own packaging?
Yes, you just provide the package design and we will produce what you want. We also have the professional designer who can help you with the packaging design.
Q 6 : Can I get a free sample before the mass production?
In general, we can provide free samples to our customers; of course, you will cover the shipping cost.
Q 7 : How long can I get a free sample?
Normally we can deliver samples in 1-3 days, the express delivery will be 3-5 days.
Q 8: What is your MOQ?
If we have the products in stock, there will be no MOQ. If we need to produce, we can discuss the MOQ based on the customer's exact situation.
Q 9 : How long is your mass production time?
In general, it will be within 3-10 working days based on your order quantity.
Q 10 : How about your payment terms?
30% deposit in advance before mass production, 70% balance payment before shipment
Q 11: Which payment form can you accept?
T/T, Western Union, PayPal etc. We accept any convenient and swift payment term.
Q 12: Which certificate can you provide?
GS, REACH and 6P
Q 13: Do you have the test and audit service?
Yes, we can assist in obtaining the designated test report for the product and the designated factory audit report.
Q 14: What’s your shipping service?
We can provide services for vessel booking, goods consolidation, customs declaration, shipping documents preparation and delivery bulk at the shipping port.
Q 15: Can you provide the FBA shipping service?
Yes, we have the good experience in providing the professional FBA service.
Q 16: What’s your term of the delivery?
Our ordinary delivery term is FOB. We also accept EXW, CFR, CIF, DDP, DDU, etc. We'll offer you the shipping charges and you can choose the one which is the most convenient.
Q 17: Which shipping method can you provide?
We can provide shipping by sea, by air and by express.
Q 18: What’s your after-sale service?
Our quality warranty period is one year. Any quality problem will be solved to customer satisfaction.
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